CLIENT STEPS

AGENCY ACTIONS
________________

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client fills out the application form online and emails the Philippine Consulate General at This email address is being protected from spambots. You need JavaScript enabled to view it. with the electronically generated visa application form and appointment. The applicant should receive a system generated email confirmation if the submission was completed and done successfully.

1 - Consular assistant checks the records and confirms the successful entry of the electronic data in the system

None

10 minutes

Consular Assistant

2 – Client comes to the Consulate on the date of the appointment and submits the requirements, including a valid passport

2 – Consular assistant receives the documents for evaluation and interviews the applicant

None

10 minutes

Consular Assistant

3 – Client pays the corresponding fee

3 – Finance Officer receives the payment and issues the official receipt; Consular Assistant issues claim stub

For Chinese:
Regular processing
(5 working days):
RMB 190

Expedited processing:
Additional RMB 190
(1 day);

RMB 114 (2 days);
RMB 38 for Chinese
(3-4 days)

For other nationals:
RMB 304
(visa-required nationals)

RMB 228
(visa-free nationals)

Expedited processing:
Additional RMB 190
(1 day);

RMB 114 (2 days);
RMB 76 (3-4 days)

5 minutes

Finance Officer, Consular Assistant

4 – Consular Assistant undertakes back-end records verification process

None

3 minutes to 5 days / applicant

Consular Assistant

5 – Consular Assistant processes the visa through the PVMS and prints visa sticker after clearing records verification

None

20 minutes / applicant

Consular Assistant

6 – Consular Assistant attaches visa sticker to      the passport and forwards all documents to the supervising officer

None

10 minutes / application

Consular Assistant

7 – Supervising Officer reviews the visa entries and approves the visa for release

None

10 minutes / application

Supervising Officer

4 – Client returns to the Consulate to claim the passport with visa after presentation of claim stub.

8 – Consular Assistant reviews the visa and releases the passport with visa

None

5 minutes

Consular Assistant

CLIENT STEPS

AGENCY ACTIONS

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client comes to the Consulate and fills out the application form. (Clients may also download the form from the Philippine Consulate General’s website at Visa Application Form)

Client submits the form along with the documentary requirements to the Consular Assistant.

1 - Consular assistant reviews the documents and interviews the client.

None

15 minutes

Consular Assistant

2 – Client pays the appropriate visa application fee.

2 – Finance Officer receives the payment and issues an official receipt.

For 9(e) visa: Free
For 9(g) visa: 
RMB 3,040

Regular processing
time is 5 working days.

Additional fees for
expedited processing:

RMB 190 (1 day);
RMB 114 (2 days);
RMB 38 for Chinese;
RMB 76 for
non-Chinese 
(3 days)

5 minutes

Consular Assistant

3 – Consular Assistant undertakes back-end records verification

None

3 minutes to 5 days / applicant

Consular Assistant

4 – Consular Assistant processes the visa and prints visa sticker after clearing records verification

None

15 minutes / applicant

Consular Assistant

5 – Consular Assistant attaches visa sticker to the passport and forwards all documents to the supervising officer for quality checking

None

10 minutes / application

Consular Assistant

6 – Supervising Officer reviews the visa entries and approves the visa for release

None

10 minutes / application

Supervising Officer

3 – Client returns to the Consulate to claim the passport with visa after presentation of OR and appropriate identification.

7 – Consular Assistant reviews the visa and releases the passport with visa

None

5 minutes

Consular Assistant

CLIENTS STEPS

AGENCY ACTION

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1- Client Travel Agency submits visa application forms and complete supporting documents fills out the application form and submits the same together with the supporting documents

1- Consular assistant reviews and evaluates the application. gives the official receipt to the applicant

None

5 minutes

Consular Assistant

2- Client pays the corresponding fee

2- Finance Officer issues the official receipt; Consular Assistant gives the official receipt to the applicant

For Tour Groups with less than 20 members:
RMB 90 per member

For Tour Groups with 20 or more members:
RMB 114 per member

(3-day processing for all; no expedited fee collected for tour groups)

10 minutes

Finance Officer, Consular Assistant

3- Consular Assistant verifies each tour group member’s name in the lookout list

3 minutes / member

Consular Assistant

4- Consular Assistant encodes and prints visa sticker

15 minutes / member

Consular Assistant

5- Consular Assistant attaches visa sticker in the passport of each member and forwards all documents to the signing officer

10 minutes / member

Consular Assistant

6- Signing Officer reviews the visa entries, all supporting documents, including the endorsement and approves the visa for release

At least 30 minutes / tour group application (could take longer depending on the number of members per tour group)

Signing Officer for visas

3- Client Travel Agency returns to the Consulate to claim the passport with visa after presentation of official receipt

7- Consular Assistant reviews the documents, seals one copy of the application in an envelope with consulate’s stamp (intended for the Bureau of Immigration) and releases the Travel Agency/s’ copy of application together with the approved visas

10 minutes/tour group

Consular Assistant

CLIENT STEPS

AGENCY ACTIONS

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client submits the documents (1 set original and 1 set photocopy) for notarization or authentication

1 - Consular assistant reviews and evaluates the documents

None

10 minutes

Consular Assistant

2 – Client pays the corresponding fee

2 – Finance Officer receives the payment and issues the official receipt; Consular Assistant gives the official receipt to the  applicant.

Regular processing
(3 working days):
RMB 190

Expedited processing
(1 working day):
Additional RMB 76

5 minutes

Finance Officer; Consular Assistant

3 – Consular Assistant prepares:

1. Notarial Certification (Acknowledgment or Jurat) for notarization;
2. Authentication Certification for authenticated documents; or
3. Certification for passport Certification.

None

10 minutes

Consular Assistant

4 – Consular officer reviews the documents and signs the certification, and hands the same over to the releasing officer

None

5 minutes

Consular officer

3 – Client returns to the Consulate and presents the official receipt

5 – Consular Assistant reviews the documents and releases the same to the applicant

None

5 minutes

Consular Assistant

CLIENT STEPS

AGENCY ACTIONS

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client submits the duly accomplished ROB/ROM/ROD forms and supporting documents Window/Consular assistant

1 - Consular assistant reviews and evaluates the documents

None

10 minutes

Consular Assistant

2 – Client pays the corresponding fee

2 – Finance Officer issues the official receipt

Regular processing
(3 working days):
RMB 190

Expedited processing
(1 working day):
Additional RMB 76

5 minutes

Finance Officer

3 – Consular Assistant processes the Reports and prepares transmittal of 2 copies to OCA-CRD for onward transmittal to the Philippine Statistics Authority (to be sent via the next Diplomatic Pouch); the client’s copy will be processed for release to the client within 3 days for regular processing, or 1 to 2 days for expedited processing.

The Consulate’s copy of the Report shall be filed in the appropriate folder.

None

30 minutes

Consular Assistant

4 – Consular official reviews the documents and signs the Report

None

5 minutes

Consular official

3 – Client returns to the Consulate and presents official receipt to claim the client’s copy

5 – Consular Assistant reviews the documents and releases the same to the applicant

None

5 minutes

Consular Assistant

6 – OCA-CRD transmits copy of the Report to PSA, and PSA records the Report

None

Up to 6 months

OCA-CRD and PSA

7 – Consular Assistant notifies the client by email after receipt of confirmation from OCA-CRD of acceptance by the PSA and once reference number for the Report is available.

None

10 minutes

Consular Assistant

CLIENT STEPS

AGENCY ACTIONS

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client fills out the application form and affidavit, and submits the same with the supporting documents to the Consular Window/Consular assistant

1 - Consular assistant reviews and evaluates the application

None

5 minutes

Consular Assistant

2 – Client pays the corresponding fee

2 – Finance Officer issues the official receipt; Consular Assist hands over the official receipt to the applicant.

Regular processing
(3 working days):
RMB 190

Expedited processing
(1 working day):
Additional RMB 76

5 minutes

Finance Officer

3 – Consular assistant prepares the certification

None

15 minutes

Consular Assistant

4 – Consular official reviews and signs the certification

None

5 minutes

Consular official

3 – Client presents official receipt and receives the Certification

5 – Consular Assistant reviews the document and releases the same

None

5 minutes

Consular Assistant

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

• ATN Request Form

Reception/ATN Officer

• Identification Document (e.g. passport)

Client-provided

• Other documents as may be necessary in the
  evaluation of the case or request for assistance

Client-provided, upon evaluation by the ATN Officer

CLIENT STEPS

AGENCY ACTIONS

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client fills out the ATN Request Form if personally seeking assistance in the Consulate (other ways of seeking assistance are through phone call or email, in which case the information or data shall be required and/or recorded through the same means)

1 – ATN officer assists and receives the request for assistance to nationals; ATN officer will interview the client.

Variable (depending on the nature of the assistance requested and the length of the interview)

ATN Officer

2 – ATN Officer takes necessary action on cases (e.g. assisting in the surrender for undocumented Filipinos wishing to return to the Philippines)

ATN Officer also gives advice to client on the requested assistance or the appropriate course of action.

Variable (depending on the complexity of the case or request)

ATN Officer

3 – ATN Officer prepares documentation, including letters and Note Verbale, if necessary, as well as report to DFA-OUMWA

2 hours

ATN Officer

4 – In cases where action or approval from DFA-OUMWA is required, ATN Officer shall await such approval and notify the client or act on the endorsement once the same is received.

Variable (depending on the complexity of the case)

ATN Officer

CLIENT STEPS

AGENCY ACTIONS

___FEES_TO__
_____BE_PAID____

PROCESSING TIME

PERSON RESPONSIBLE

1 – Client fills out the NBI Fingerprint Certification Form, affixes signature and fingerprints, and attaches photo

1 – Consular Assistant guides the client in affixing fingerprints

None

20 minutes

Consular Assistant

2 – Client pays the fee

2 – Finance Officer receives the payment and issues the official receipt

RMB 190

2 – Consular Assistant processes the duly accomplished form and forwards the same to the Consular Official for signing

None

15 minutes

Consular Assistant

3 – Consular official reviews the form and signs the same

None

10 minutes

Consular Official

3 – Clients returns to the Consulate and presents identification document

4 – Consular Assistant reviews the document and releases the same to the client

None

5 minutes

Consular Assistant

How to send feedback

Client may accomplish the client feedback form available at the reception
and consular window, and drop the same into the designated box.

Client may also email Chongqing PCG at:

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

or write a letter to:

Philippine Consulate General in Chongqing
Unit 2202-2203, 22nd Floor, Chongqing World Financial Center
No. 188 Minzu Road, Jiefangbei, Yuzhong District, Chongqing
People’s Republic of China

How feedback is processed

Client Feedback forms are reviewed and collated every week. Emails, on the other hand, are received and opened every working day.

Those requiring answers are referred to the personnel concerned, who shall prepare the response within five working days.

The answer is then relayed to the client.

Follow-ups may be made by sending email to the above
email addresses or by calling (+86 23) 6381-0832; 6380-9532; 15808057032

How to file a complaint

Client may accomplish the Client Feedback Form and drop the same
in the box at the reception area designated for this purpose.

Complaints may also be filed via email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

or by writing a letter to:

Philippine Consulate General in Chongqing
Unit 2202-2203, 22nd Floor, Chongqing World Financial Center
No. 188 Minzu Road, Jiefangbei, Yuzhong District, Chongqing
People’s Republic of China

The complaint should contain the following:

1. Name of person being complained of;
2. Narration of the incident with accurate details;
3. Supporting evidence.

Follow-ups may be made by sending email to the above
email addresses or by calling (+86 23) 6381-0832; 6380-9532; 15808057032

How complaints are processed

For those filed through the Client Feedback Form:

1. The Administrative Officer will evaluate the contents.
2. If there is any feedback containing a complaint, the matter will be referred to the concerned personnel who will be made to answer or explain.
3. The matter will be investigated to consider the allegations in the complaint and the explanation offered by the concerned personnel.
4. The Administrative Officer will prepare the report and submit the same to the Head of Post for appropriate action.

For those filed through e-mail or letter:

1. The Communications and Records Officer will open the email and record any email containing a complaint, and refer the same to the Administrative Officer, who will then evaluate the contents of the complaint.
2. The matter will be referred to the concerned personnel who will be made to answer or explain.
3. The matter will be investigated to consider the allegations in the complaint and the explanation offered by the concerned personnel.
4. The Administrative Officer will prepare the report and submit the same to the Head of Post for appropriate action.

Follow-ups may be made by sending email to the above
email addresses or by calling (+86 23) 6381-0832;
6380-9532; 15808057032

Contact Information of Contact Center ng Bayan, Presidential Complaint Center, ARTA

CCB: +63908 881 6565
PCC: 8888

ARTA: This email address is being protected from spambots. You need JavaScript enabled to view it.;      
+632 84785093